Clockless support
Email hello@clockless.com.au — we aim to reply within one business day, Sydney time.
Getting started
- Email hello@clockless.com.au to book your free month. Clockless is coming soon to Microsoft Marketplace; until the listing is live we set you up directly, and nothing is charged before Marketplace billing starts and you confirm.
- Send your staff notice early (we supply the template). It should name who will receive reports and see the dashboard. Collection starts 14 days after it, so sending it first makes the most of your free month.
- Approve access once. A Global Administrator of your Microsoft 365 (often your IT provider) clicks Approve on the welcome page. We can do it with you on a short screen share.
- Record the staff notice date in Settings, with the Report notice date and People that notice named. Collection starts 14 days after the staff notice; reports go only to people the notice named.
- Choose the sending mailbox and recipients in Settings. Your Exchange administrator then approves sending from that one mailbox with us (it can take up to 2 hours to apply).
- Your first weekly report arrives at 07:30 Sydney time on the first Monday after both notice periods have passed, covering the week before.
Common questions
Why does someone show as Away when they're working?
Teams shows Away after about 5 minutes without keyboard or mouse activity, or when the computer is locked. Phone-only use can show as Offline.
Why are message, call and meeting counts missing?
Microsoft publishes them 2–3 days late. If they never appear, a Microsoft 365 administrator needs to untick "Conceal user, group, and site names in all reports" (Microsoft 365 admin center › Settings › Org settings › Services › Reports).
Staff in more than one state?
In Settings, list each person outside your main state under "Staff in other states" (for example alex@yourfirm.com.au=WA). They get their own state's public holidays. Their start and finish times currently use your company's time zone; per-person time zones are coming.
How do I stop tracking someone?
Add their email to "Don't track" in Settings.
What languages does it support?
The app and reports are in English. Staff names in any language, including Chinese, display correctly.
How do I cancel?
Email hello@clockless.com.au. Once Clockless is on Microsoft Marketplace, you can also cancel in Microsoft 365 admin center › Billing › Your products. Your data is deleted 30 days after cancellation.
Where is my data?
Microsoft Azure, Australia East. See Clockless privacy.